1 Get in Touch
For any questions, issues, or feedback, email us at support@memglow.ai. We typically respond within 2 business days.
2 Subscription & Billing
How to Cancel
Subscriptions are managed through Apple. To cancel, open the Settings app on your iPhone → tap your name → Subscriptions → Memglow → Cancel Subscription.
Refunds
For refund requests, contact Apple Support at reportaproblem.apple.com. Memglow does not process refunds directly.
Subscription Tiers
Memglow offers two subscription tiers.
| Plan | Monthly | Annual |
|---|---|---|
| Core | $6.99 / mo | $59.99 / yr |
| Pro | $13.99 / mo | $109.99 / yr |
All new accounts include a free 7-day Pro trial.
3 Deleting Your Account
You can delete your account directly in the app under Settings → Delete Account. Account deletion removes all your data including contacts, memories, and audio recordings. Deletion is permanent after a 30-day grace period.
4 Frequently Asked Questions
-
Why didn't my capture extract facts correctly?
Extraction works best with clear, natural language. If a capture didn't extract as expected, you can edit the transcript before saving, or trigger re-extraction manually from the capture screen.
-
What is the difference between Core and Pro?
Core includes voice and text capture, AI fact extraction, dynamic contact summaries, and tags. Pro adds audio retention (500 MB, 60-day window), memory export, and upcoming features including relationship nudges and AI meeting briefs.
-
Is my data private?
Yes. Your data is stored securely in your account and is never sold or shared with third parties. Sensitive facts are flagged and blurred within the app. See our Privacy Policy for full details.
-
How do I export my data?
Memory export is a Pro feature coming soon. When available, you will be able to export all your memories as JSON or CSV from Settings.
-
What happens to my audio recordings?
Pro users: audio is retained for 60 days after transcription, up to 500 MB. Core users: audio is deleted immediately after transcription is complete.